Save on time and charging costs by refueling electric fleet vehicles at driver homes.

Getting Started

For downloadable onboarding instructions, click here.

About Electric Vehicle (EV) Charging

En route electric vehicle charging happens on roadsides, at retail locations, at designated charging facilities, and more.

En route chargers also require drivers to verify their identity via a unique RFID and/or mobile app in order to charge.

In this guide, Fleet Managers will find all the information required to start charging electric fleet vehicles with EV-enabled fleet cards.

Finding Chargers in the WEX Network

Vehicles can be charged en route at WEX accepting charging stations. These stations can be located using the DriverDash or WEX Connect apps.

The app will display all available charging locations. Users can use filters to narrow search criteria by charge point operator (CPO), connector type, and more.

Equipping Drivers with EV-Enabled Cards

After EV has been enabled at the account level, the Fleet Manager must either enable existing fleet cards for EV charging, or order new EV-enabled cards.

Enabling Existing Cards for EV Charging

Enable existing cards associated with existing fleet vehicles that need EV-charging capabilities.

When card enablement is complete, WEX will send one RFID per newly EV-enabled fleet card to Fleet Managers to distribute when applicable.

  1. Log into your online portal
  2. Click the “Cards” tab in the navigation pane on the left
  3. Click “View cards”
  4. Locate any card which must be enabled for EV charging
    1. Use the “Advanced Search Filter” dropdown for faster searching
  5. Select the correct card, then click “Select” under “Actions”
  6. Click “Enable EV”
  7. Enter vehicle VIN
    1. Fields marked with an “*” are required
  8. Click “Save”
  9. Repeat the process to enable more cards as needed

Ordering New, EV-enabled Cards

Order new cards for vehicles previously unequipped with fleet cards that also need EV-charging capabilities.

When card enablement is complete, WEX will send one RFID per newly EV-enabled fleet card to Fleet Managers to distribute when applicable.

  1. Log into your online portal
  2. Select “Cards” from the left navigation pane
  3. Select “Add vehicle/asset card”
  4. Click to toggle “EV Enabled” button on (blue)
  5. Enter information
    1. Fields marked with an “*” are required
  6. Click “Save”
  7. To add another driver, click “Add Another” and repeat steps 4-6
  8. Click “Complete Order”
  9. Click the dropdown to select the preferred shipping option
  10. Click to select preferred address type
    1. If “One time use” is selected, enter required address information as noted with “*”
  11. Confirm that “Contact” and “Address” information are correct
  12. Click “Finish”

Distributing RFIDs to Drivers

WEX will ship new fleet cards and/or RFIDs as applicable to the Fleet Manager for distribution to drivers.

Authorizing More Than 3 Daily Charges

How to Change the Transactions Per Day Limit in your online portal

Authorization profiles allow Fleet Managers to limit the number of daily transactions, maximum daily spend, and more.

In your online portal, the default limit on daily transactions is 3. Some Fleet Managers may prefer to allow additional daily charging sessions and should follow these steps to do so.

  1. Log into your online portal
  2. Click “Cards”
  3. Click “Add Authorization Profile”
  4. No changes are required to change the Transactions Per Day Limit on page 1, “Get Started”
    1. Make any desired changes
    2. Note that electric vehicle charging is included under “Fuel”
  5. Click “Next”
  6. No changes are required to change the Transactions Per Day Limit on page 2, “Per Transaction”
    1. Make any desired changes
  7. Click “Next”
    1. If drivers should have no limit on transactions per day, click the “No” button across from “Would you like to limit purchases daily?”
  8. To limit Dollars Per Day, enter the desired limit under “Dollars Per Day,” “Set Limit”
  9. To limit Transactions Per Day, enter the desired limit under “Transactions Per Day,” “Set Limit”
  10. Click “Next”
  11. No changes are required to change the Transactions Per Day Limit on page 4, “Weekly Schedule”
    1. Make any desired changes
  12. Click “Next”
  13. Set a Authorization Profile Name that is easy to remember, such as “EV # daily transactions”
  14. Click “Finish”
  15. New Authorization profiles must be assigned to drivers by following instructions in the following section, “Changing Driver Authorization Profiles”

Changing Driver Authorization Profiles

  1. Log into your online portal
  2. Click “Cards”
  3. Click “View cards”
  4. Locate the first driver whose authorization profile needs to be changed
    1. Use the “Advanced Search Filter” dropdown for faster searching
    2. Driver status must be “Yes” in the “EV Enabled” column
  5. Under “Actions” click “Select” on the corresponding line of any selected driver
  6. Click “Change Auth Profile”
  7. Select the new authorization profile from the “Available Profiles” dropdown
  8. Click “Apply”
  9. Repeat steps as needed

About DriverDash

Fleets have the option to equip drivers with the DriverDash application if drivers use mobile devices (iPhone, Android, etc) for business use. DriverDash can be used in addition to or instead of RFIDs to start and/or stop charging sessions remotely from their device.

DriverDash is available both on the Apple Store and Google Play.

If the fleet is not currently using DriverDash, please reach out to your dedicated WEX contact or contact WEXEVFleet@wexinc.com to learn more.

Inviting Drivers to Use and Download DriverDash

To use DriverDash, Fleet Managers must use your online portal to invite drivers to download the app and set up an account.

  1. Log into your online portal
  2. Make sure that all new drivers have been added before starting
  3. Click “Cards” in the navigation pane on the left
  4. Click “View drivers”
  5. Locate the first driver who needs to be invited to DriverDash
    1. Use the “Advanced Search Filter” dropdown for faster searching
  6. Once the correct driver has been located, click “Select” under “Actions”
  7. Click “Add DriverDash Access”
  8. Fill in the driver email address and phone number
    1. Fields marked with an “*” are required
  9. Click “Submit”
  10. Repeat as needed to invite all drivers who need DriverDash access
    1. The link sent to drivers via email will only be active for 24 hours. If the link expires, the Fleet Manager will need to send the link again by following the steps in the following section, “Resending the DriverDash Invite to Drivers”

Resending the DriverDash Invite to Drivers

  1. Log into your online portal
  2. Click “Cards” in the navigation pane on the left
  3. Click “View drivers”
  4. Drivers who have not yet created an account will be noted as “Pending” in the DriverDash Access column
    1. Use the “Advanced Search Filter” dropdown for faster searching
  5. Once the correct driver has been located, click “Select” under “Actions”
  6. Click “Resend DriverDash Link”
  7. Repeat steps 4-6 as needed

Starting a Charging Session with DriverDash

  1. Open the DriverDash app and log in
  2. Tap “Activate station”
  3. Tap to choose a charging station
  4. Input vehicle odometer reading
  5. Input vehicle ID
  6. When prompted in the app, plug the connector into the vehicle to start charging. The DriverDash screen will change when the vehicle is charging successfully
  7. Allow the vehicle to charge as needed
    1. The DriverDash app may be closed while a vehicle is charging without causing any interruptions to charging. Reopen the app and tap “Vehicle is charging…” to return to the charging screen
  8. When ready to disconnect, tap “Finish charging” in the DriverDash app, or disconnect the charger and return it to the charging station dock
    1. Charger will continue to be active until the connector has been disconnected from the vehicle
  9. After each charging session is complete, the driver will receive a digital receipt. This receipt will be stored in the DriverDash app. The Fleet Manager will be able to review these receipts in your online portal within a few minutes of charging session completion

Removing Driver Access to DriverDash

  1. Log into your online portal
  2. Click “Cards” in the navigation pane on the left
  3. Click “View cards”
  4. Locate drivers whose access should be removed
    1. Use the “Advanced Search Filter” dropdown for faster searching
    2. Drivers who have not yet created an account will be noted as “Pending” in the DriverDash Access column
  5. Once the correct driver has been located, click “Select” under “Actions”
    1. Access can be removed for drivers whose status is “Yes” or “Pending”
  6. Click “Remove DriverDash Access”
  7. Repeat steps as needed

Getting Started

For downloadable onboarding instructions, click here.

About Electric Vehicle (EV Charging)

En route electric vehicle charging happens on roadsides, at retail locations, at designated charging facilities, and more.

It takes approximately 30 minutes to recharge a vehicle depending on the make and model. En route chargers also require drivers to verify their identity via a unique RFID or mobile app in order to charge.

In this guide, drivers will find all the information required to start charging an electric vehicle en route with an EV-enabled fleet card.

Finding Chargers in the WEX Network

Drivers can be charged en route at WEX accepting charging stations. These stations can be located using the DriverDash or WEX Connect apps.

The app will display all available charging locations. Users can use filters to narrow search criteria by charge point operator (CPO), connector type, and more.

Setting up WEX Connect for Fleet Charging

WEX Connect is a free app open to all users with no account required. Use WEX Connect to find charging stations and more.

  1. Tap the app from the home screen
  2. Tap “More”
  3. Tap “Fleet codes”
  4. Enter fleet code: WEXEV
  5. Tap “Charge” to find chargers in the WEX network

After Receiving a Fleet Card

Once the driver has been equipped with an EV-enabled fleet card (plus RFID and/or DriverDash set up where applicable), the driver can begin charging their electric vehicle at any en route charging stations within the WEX network.

Downloading the DriverDash App

The DriverDash app will be used by some fleets to enhance the vehicle refueling experience for both electric and gas-powered vehicles.

Setting Up DriverDash as a New or Existing CLASSIC User

  1. The driver should request their online portal Driver ID from the Fleet Manager
  2. Ensure that the driver has the most recent version of the DriverDash app
  3. Open the DriverDash app
  4. Do not log in. Tap “Don’t have a username or password?”
  5. Enter the mobile phone number the Fleet Manager used to set up the driver’s account
  6. Tap “Next”
  7. Enter the code sent to the driver via text
  8. Continue with the DriverDash onboarding below depending on if the driver is a new or existing DriverDash user

Setting Up DriverDash as an Existing User

  1. Ensure that the driver’s mobile device has the most recent version of the DriverDash app
  2. Tap “Next”
  3. Enter the email address associated with the driver’s account
  4. Tap “Next”
  5. Check the driver’s email for the link to reset the password
  6. Enter the driver’s username and password
  7. Tap “Log in”
  8. Tap to choose preferred method of authentication
  9. Enter phone mobile number
  10. Tap to confirm
  11. Enter the code
  12. Tap “Verify”
  13. Continue to onboarding section “Adding a Fuel Card in DriverDash”

Setting Up DriverDash as a New User

  1. Drivers will receive email prompting DriverDash download in their company email address. Driver should open this email in the company mobile device
  2. Driver should download the DriverDash app if they have not already done so
    1. DriverDash is available on both the App Store and Google Play
  3. From email, tap unique link to begin using DriverDash
    1. Do not forward email to other drivers
    2. Link only valid for 24 hours after email delivery. If 24 hours have passed, please request a new email from the Fleet Manager
  4. Enter a custom Username
  5. Tap “Next”
  6. Create a secure password
  7. Tap “Next”
  8. Open the DriverDash app
  9. Enter login credentials
  10. Tap “Log in”
  11. Tap to choose the driver’s preferred authentication method
  12. Enter the driver’s mobile phone number
    1. Ensure that the mobile device has service to receive a call or text
  13. Enter the 6-digit security code. For security purposes, never share this code with anyone.
  14. Tap “Verify”
  15. Tap “Continue”
  16. Tap “OK”
  17. Tap “Allow”
  18. Tap “Setup rewards”
  19. Continue to section: Adding a Fuel Card in DriverDash

Adding a Fuel Card in DriverDash

  1. Open the DriverDash app
  2. Tap “Add Card”
  3. Tap “Enter manually”
  4. Enter 18-digit card number as shown in the app

Locating WEX-accepting Charging Sites in DriverDash

  1. Open the DriverDash app
    1. Confirm that an EV-enabled fleet card is set up in the account to unlock full app functionality
  2. Tap “Find Stations” on the bottom of the screen
  3. To find EV chargers, tap “Charge” on the top of the screen
  4. Choose from ChargePoint or Flo chargers

Starting a Charging Session in DriverDash

  1. Open the DriverDash app and log in
  2. Tap “Activate station”
  3. Tap to choose a charging station
  4. Input vehicle odometer reading
  5. Input vehicle ID
  6. When prompted in the app, plug the connector into the vehicle to start charging. DriverDash screen will change when the vehicle is charging successfully
  7. Allow the vehicle to charge as needed
    1. The DriverDash app may be closed while a vehicle is charging without causing any interruptions to charging. Reopen the app and tap “Vehicle is charging…” to return to the charging screen
  8. When ready to disconnect, tap “Finish charging” in the DriverDash app, or disconnect the charger and return it to the charging station dock
    1. Charger will continue to be active until the connector has been disconnected from the vehicle
  9. After each charging session is complete, the driver will receive a digital receipt. This receipt will be stored in the DriverDash app. The Fleet Manager will be able to review these receipts in your online portal within a few minutes of charging session completion

Getting Started

For downloadable onboarding instructions, click here.

  • To enable WEX EV home reimbursement, your fleet account must first be enabled for EV by a WEX sales contact.
  • Fleet Managers must then enable individual fleet cards for EV prior to adding home charging. See instructions below if needed.
  • Fleet Managers must manage home reimbursement in your online portal and drivers must use DriverDash to participate in WEX home charging.

Enabling Existing Cards for EV Charging
Enable existing cards for drivers who already have a fleet card and need EV-charging capabilities.

When card enablement is complete, WEX may send one RFID per newly EV-enabled fleet card to Fleet Managers to distribute where applicable.

  1. Log into your online portal
  2. Click the “Cards” tab in the navigation pane on the left
  3. Click “View cards”
  4. Locate the first card which must be enabled for EV charging
    1. Use the “Advanced Search Filter” dropdown for faster searching
  5. Select the correct card, then click “Select” under “Actions”
  6. Click “Enable EV”
  7. Enter driver email, driver phone number, and vehicle VIN
    1. Fields marked with an “*” are required
  8. Click “Save”
  9. Repeat the process to enable more cards as needed

Ordering New, EV-enabled Cards
Order new cards for drivers previously unequipped with fleet cards.

When a card order is submitted, WEX may also send one RFID per new EV-enabled fleet card for Fleet Managers to distribute where applicable.

  1. Log into your online portal
  2. Select “Cards” from the left navigation pane
  3. Select “Add _____* card”
    1. * This term may vary by account type
  4. If the driver should have DriverDash access, click to toggle “DriverDash Access” button on (blue). This will trigger an email prompting the driver to download DriverDash and set up their account via a link that will expire after 24 hours
  5. Click to toggle “EV Enabled” button on (blue)
  6. Enter information
    1. Fields marked with an “*” are required
  7. Click “Save”
  8. To add another driver, click “Add Another” and repeat steps 4-7
  9. Click “Complete Order”
  10. Click the dropdown to select the preferred shipping option
  11. Click to select preferred address type
    1. If “One time use” is selected, enter required address information as noted with “*”
  12. Confirm that “Contact” and “Address” information are correct
  13. Click “Finish”

Requesting Home Reimbursement for Drivers

  1. Log into your online portal
  2. In the left navigation panel, click “Cards”
  3. Click “View Drivers”
  4. Locate the driver you would like to enable for home reimbursement and click “Select”
  5. Ensure that the “Enable DriverDash” button is on
  6. Select “Request home reimbursement”

Onboarding Instructions for Drivers

Provide this PDF to drivers to follow to complete onboarding for home reimbursement. This must be done prior to continuing with remaining steps

Setting a Driver’s Home Reimbursement Rate

After a driver has completed their onboarding, fleet managers must set the reimbursement rate. There are two reimbursement rate options:

  • Flat rate. A custom rate that will not respond to utility cost fluctuations. Must be between $0.08-$0.80 per Kilowatt-hour (kWh).
  • Utility rate. A rate based on each driver’s local utility. Like utility rates, this rate will fluctuate.

Follow these steps:

  1. Log in to your online portal
  2. In the left navigation panel, click “EV”
  3. Click “View Home Reimbursements”
  4. Click “Setup”
  5. Click the desired driver (Note that reimbursement rates can only be set for drivers whose status is “Ready For Approval.” If a driver has not completed onboarding, they will still be in “Requested” status)
  6. Click “Activate”
  7. Enter the driver’s reimbursement rate in the corresponding field.
  8. Click “Activate”

Changing a Driver’s Home Reimbursement Rate

  1. Log into your online portal
  2. In the left navigation panel, click “EV”
  3. Click “View Home Reimbursements”
  4. Click “Setup”
  5. Find the driver you want to edit
  6. Click the three vertical dots that correspond to this driver
  7. Click “Edit rate”
  8. Enter the new rate
  9. Click “Save”
  10. Repeat as needed for additional drivers

Managing Home Reimbursement Charges

When a driver charges a company EV on a home charging station, the transactions appear on the fleet manager’s online portal dashboard. The Fleet Manager can approve or deny reimbursement for each transaction. Note: Fleet Manager must approve reimbursements in order for the driver to be paid.

  1. Log into your online portal
  2. On the home page, click the blue notifications banner
  3. Click “You have __ open reimbursement(s)”
  4. Review any transactions marked “Pending” in the “Status” column
  5. Click on the reimbursement to approve

Driver Reimbursement Experience

Drivers will receive approved reimbursements via their account in the PayControl app. Drivers will be able to see the status of their home reimbursements in the “More” tab in the DriverDash mobile app.

Requesting New Home Chargers

  1. Log into your online portal.
  2. In the left navigation panel, click “EV”
  3. Under your business name, click “View Account Details”
  4. In the “Request Home Chargers” section, click “Request”
  5. Find the correct driver
  6. Click the “Select” dropdown that corresponds to the correct driver
  7. Click “Request Home Charger”
  8. Enter the required information
  9. Click “Submit”

After a request is submitted, a ChargePoint representative will contact the driver to assess the site for eligibility and installation.